Patient Portal Q&A
Question: How do I reset my password?
Answer: Follow the instructions on this page.
Question: I forgot my username? or My username is not working.
Answer: Follow the instructions on this page.
Question: Why am I not getting any notifications about messages?
Answer: Your mail server may be classifying our e-mail messages as spam. You can prevent this from happening by creating a contact in your address book.
Add patientservices@scarsdalemedical.com to your address book. 
Question: Must I come into the office to get a token for the new portal?
Answer: No. You may request a token by calling the office (914) 723-8100 and by following the prompts for patient portal.
Question: What happens If I don't have an email account or internet access?
Answer: Your physician will continue to communicate with you through phone calls or letters.
Question: Can I register for the new patient portal after March 2, 2012
Answer: Yes, you just need your token which you can obtain from our office.
Question: What happens to my prior communications stored in the old portal after March 2,2012?
Answer: All prior communications will be purged. If you wish to save any old communication you can print them or save them onto your computer
Question: What do all those icons mean on your portal page?
Answer: We create a Patient Portal guide. Click here. |
